The Course of Caravanning Never Did Run Smooth… but today, Mr Cock Up taught us a very important lesson!
We arrived back in Portsmouth at 18:30 on a golden October evening and were first off the ferry! Marvellous. All we had to do was drive for an hour or so to Verwood, get pitched and relax for the evening.
It seems that there is barely a week goes by on the Bailey forums where some poor owner does not post that they have had the dreaded Bailey Alko Axle problem and been told by Bailey that it is their fault, because they overloaded their van ‘at some time’.
The axle on our 2-year-old Vigo collapsed and were told exactly that. We KNEW that we had never overloaded our van. As a scientist and former Road Haulage Manager, our knowledge and experience put us in a rather unique position to question Bailey, however.
We put together the information below to support our case and informed Bailey that we would take them to the Small Claims Court and “Publicise our plight via every media available to us.” We paid for the repair up front to expedite the return of our caravan (I have heard of warranty issues taking months to resolve.) Nevertheless, Bailey eventually agreed to replace our axle free of charge. It came without apology and with careful avoidance of any mention of ‘warranty’ or even ‘goodwill’ which could suggest fault on their part!
I have shared this information with a number of people who found themselves in the same position with Bailey. Bailey’s first stance is always to blame the customer (‘overloading at some time’ or ‘hitting a pothole at some time’) but I am pleased to say that in every case, the axle was ultimately replaced free of charge when the customer challenged Bailey.
Therefore, if you find yourself in this unfortunate position, I hope that the information here will be helpful. My advice is to be persistent. The axle problem is common and personally, I believe that it is something that Bailey should address. I find it difficult to believe that it is the fault of countless careless owners overloading their vans. C’mon Bailey. Play fair. That’s all we ask. Continue reading “Bailey ALKO Axle Problem”→